Throughout the season, until the last day of the sales, we accept refunds for items from the current season provided that they are:
Tagged 🏷️
Unworn 👕
Unwashed 🚫
The easiest way to return a product is to visit one of our stores.
Your items must meet the return conditions and be accompanied by the proof of purchase (receipt or invoice)
⚠️ Products "Web Exclusive", "Previous Collections", "Outlet" and "Good Deals" cannot be exchanged or refunded in store, but only returned to the warehouse.
📦 For France and Belgium: Free return via Mondial Relay :
Go to your relay point with your tagged product, in its original packaging (or cardboard/bubble envelope)
Include the duly completed return form, to download the form click here: https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=BDTAPEAL
Indicate your order number, mandatory for a free return
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Your refund will be processed a few days after receipt of the parcel at our warehouse
⚠️: there is no document to put in the parcel, we will easily find your purchase if you have correctly indicated the order number on the return form.
📮 For countries outside France and Belgium: Return via La Poste:
Send back the products in their original packaging with your order number
Address:
DC1 Geodis - Retour Web TAO
Parc des industries Artois-Flandres
450 rue de Bruxelles
62138 DOUVRIN - FRANCEThe postage costs are at your expense
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Your refund will be processed a few days after receipt of the parcel at our warehouse
⚠️ Important:
Purchases or orders paid for in store cannot be exchanged via Mondial Relay or by La Poste. For any return or exchange, you must go to the store in person.