After receiving your parcel, our warehouse takes 10 to 15 days to process it.
You will then receive an email as soon as the refund is initiated.
Depending on the payment method:
💳 Bank card: credit to the account used
🅿️ PayPal: credit to the PayPal account. For any questions regarding the methods and details of the refund, we invite you to contact PayPal or Klarna customer service directly.
🏷️ Promo code: contact our customer service here: https://www.taokids.com/serviceclient
🎁 Tape à l'œil gift card: refund in the form of credit on your Tape à l'œil account
Other gift cards: The refund will be credited to the gift card used during the purchase. We therefore invite you to keep it safe. For any questions regarding the refund, please contact the customer service of the brand issuing the gift card directly.
⚠️ Products purchased on sites other than Tape à l’Œil cannot be returned to us.
Returns and refunds must be made via the platform used for the order.