My Account
- How do I create my customer account?
- I have lost my login details, what should I do?
- Where can I find my password?
- I want to update my personal information, how do I do it?
- I have not received my receipt, what should I do?
- How to subscribe / unsubscribe to the Tape à l’œil newsletter?
Loyalty program
- What is the Tape à l’œil Loyalty Club?
- What are the loyalty benefits?
- How much does membership cost?
- How to join the Club?
- Is the programme valid in-store AND on the website AND the mobile app?
- Where is my loyalty programme valid?
Product
- How to know if an item is available in store?
- How to know if an item will be available again?
- How can I reserve a product in store?
- When will I receive my product once reserved?
- When do I have to pay for a product reserved in-store?
- How can I be informed about new products?
Order
- What happens if I do not collect my parcel from the pick-up point within the deadline?
- My parcel was not delivered to the chosen collection point, what should I do?
- Can I make an exchange?
- How can I track my order?
- I have not received a confirmation email, what should I do?
- Can I cancel or modify an order?